What can Mystery Shoppers, Inc do for you?
Are your customers' view point a mystery?
The purpose of mystery shoppers is to help businesses increase sales by assisting in improving customer service awareness. Our questionnaires provide businesses with an unbiased opinion of how they are perceived by their customers. Business owners who are presently using our services are getting a more realistic picture of how customers view their establishment.
By hiring Mystery Shoppers, Inc. as your provider, our goal will be to provide your company with the best feed back and quality work possible. Mystery Shoppers, Inc uses quality shoppers, we draw from our nationwide database so that we do not use the same shopper continuously to shop at your business.
Mystery Shoppers, Inc. provides personal attention to each our client's accounts. We work personally with each of our clients to design questionnaires written specifically for their business. We train and oversee all of our own account representatives, who schedule and manage their own accounts. We make sure that we are very accessible, as well as the account representatives because we feel it is important for clients to be able to speak to a mystery shopper representative when they are needed.
Mystery Shoppers, Inc. offers the latest in full-service web reporting by utilizing SASSIE(tm), the world's premiere mystery shopping system. SASSIE(tm) provides you with access to your mystery shops at any time. As well as providing you with access to your mystery shops at any time, you also have access to a wide range of reports to track how your stores are doing throughout the program. Please take a few minutes to view the following demonstrations on how SASSIE(tm) works and the different reports and services offered.
Click here to view the services that Mystery Shoppers has to offer you through our on line system.
Click here to see how you can view your data through reports and graphs, and many other ways to track your data from all your shops.
Benefits of Mystery Shoppers, Inc.
Mystery shopping allows you to see your business from your customer's perspective. Customers demand quality service, because every service field has competitors that give consumers many options. This program keeps you informed on how your locations are doing.
If the success of your business depends on your customers, you need Mystery Shoppers, Inc. We will provide data through the mystery shops that will help your company learn what you can do to keep your customers happy and coming back, versus going to your competitors. Mystery shops can also help you determine your problem areas before those problems turn into lost revenues. Mystery shopping should be a service that companies flock to so they can stay in touch with their lifeline, the customer. This service also helps you stay one step ahead of your competitors and assists you in identifying what brings your customers back or what drives them away. Products bring your customers in the door, service is what brings them back. When you can take care of a problem immediately and to your customer's satisfaction, you build a strong loyalty with that customer and generate positive, invaluable word of mouth advertising. It costs approximately 6 times more money to attract new customers than it does to retain an existing customer. Every customer who phones your business or visits your establishment, does so because they have a need. This is more than an opportunity to make a sale, it is an opportunity to build a relationship. By taking care of your customers, you can create repeat business, increase sales and higher profit margins.
If you would like more information on our services, please click here.
Mystery Shoppers, Inc. is a Charter member of the Mystery Shopping Providers Association.