Mystery Shoppers, Inc was founded in 1994 by Beverly Gleason, Tiffany Gleason and Trish Overton. We are a nationwide company, based out of Knoxville, Tennessee. We provide companies with unbiased, accurate information about how well each location is performing. Our whole aim is to help companies become more effective. We want our clients to be better than anyone else, because that's what keeps the customer coming back. Mystery Shoppers, Inc. can provide your business with the following services.


* customer service evaluations via in store visits
* customer service evaluations via phone - recorded or not recorded
* competitor shops
* online mystery shops
* video mystery shops
* opinion surveys
* market research
* customer satisfaction surveys
* shopper training - interactive video or slide show
* IVR or ICR surveys

* customer service training and consulting

For Potential Clients

If you are a potential client and would like more information on our services, please fill out the form below and we will get back in touch with you as quickly as possible. (Request Shopper info)

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