What can Mystery
Shoppers, Inc do for you?
Are your customers' view point a mystery? |
Our
Purpose
The purpose of mystery shoppers is
to help businesses increase sales by assisting in improving customer
service awareness. Our questionnaires provide businesses with an unbiased
opinion of how they are perceived by their customers. Business owners who
are presently using our services are getting a more realistic picture of
how customers view their establishment. |
Our
Services
By hiring Mystery Shoppers, Inc. as
your provider, our goal will be to provide your company with the best feed
back and quality work possible. Mystery Shoppers, Inc uses quality
shoppers, we draw from our nationwide database so that we do not use the
same shopper continuously to shop at your business.
Mystery
Shoppers, Inc. provides personal attention to each our client's accounts.
We work personally with each of our clients to design questionnaires
written specifically for their business. We train and oversee all of our
own account representatives, who schedule and manage their own accounts.
We make sure that we are very accessible, as well as the account
representatives because we feel it is important for clients to be able to
speak to a mystery shopper representative when they are needed.
Mystery Shoppers, Inc. offers the latest in full-service web
reporting by utilizing SASSIE(tm), the world's premiere mystery shopping
system. SASSIE(tm) provides you with access to your mystery shops at any
time. As well as providing you with access to your mystery shops at any
time, you also have access to a wide range of reports to track how your
stores are doing throughout the program. Please take a few minutes to view
the following demonstrations on how SASSIE(tm) works and the different
reports and services offered.
Click here to view the services that Mystery Shoppers has to offer you through our on
line system.
Click here to see how you can view your data through reports and graphs, and many
other ways to track your data from all your shops.
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Benefits of Mystery
Shoppers, Inc.
Mystery shopping allows you to see
your business from your customer's perspective. Customers demand quality
service, because every service field has competitors that give consumers
many options. This program keeps you informed on how your locations are
doing.
If the success of your business depends on your customers,
you need Mystery Shoppers, Inc. We will provide data through the mystery
shops that will help your company learn what you can do to keep your
customers happy and coming back, versus going to your competitors. Mystery
shops can also help you determine your problem areas before those problems
turn into lost revenues. Mystery shopping should be a service that
companies flock to so they can stay in touch with their lifeline, the
customer. This service also helps you stay one step ahead of your
competitors and assists you in identifying what brings your customers back
or what drives them away. Products bring your customers in the door,
service is what brings them back. When you can take care of a problem
immediately and to your customer's satisfaction, you build a strong
loyalty with that customer and generate positive, invaluable word of mouth
advertising. It costs approximately 6 times more money to attract new
customers than it does to retain an existing customer. Every customer who
phones your business or visits your establishment, does so because they
have a need. This is more than an opportunity to make a sale, it is an
opportunity to build a relationship. By taking care of your customers, you
can create repeat business, increase sales and higher profit margins. |
If you would like more
information on our services, please click here.
Mystery Shoppers, Inc.
is a Charter member of the Mystery Shopping Providers
Association. |
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